Lead a team of Customer Engineers accountable for customer health, retention, and expansion outcomes.
Coach and develop Customer Engineers through feedback, performance management, and individual development plans.
Run the operational cadence, including account reviews, pipeline syncs, escalation triage, and AI adoption.
Pendo is a product analytics and digital adoption platform founded to improve software experiences. It is a fast-growing startup backed by leading investors, with a hybrid culture and values like 'Bias to Act' and 'The Team is Pendo'.
Hire and manage a team of Oscar colleagues with direct responsibility for performance management, growth, and development.
Monitor operational KPIs, conduct root-cause analysis, and construct action plans to drive team performance.
Serve as a central communicator by leading team huddles and connecting colleagues to Oscar's mission, vision, and values.
Oscar is a health insurance company built around a full stack technology platform and a relentless focus on serving members. They started in 2012 to create a kind of health insurance company that behaves like a doctor in the family, fostering an inclusive culture where people can be their most authentic selves.
Lead strategic enterprise accounts, building trusted executive relationships and stepping in where needed.
Hire, coach, and develop a high-performing West Coast Customer Success team.
Drive operational excellence through forecasting, account-health cadences, and structured risk reviews.
n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. We're a diverse team of over 260, connected by a shared builder spirit and backed by top investors.
Lead, coach, and develop a specialized team of Customer Recovery Coaches focused on preventing churn and restoring trust.
Set the operating rhythm for recovery motions, including risk queue triage, Fire-Team mobilizations, and weekly retention forecasts.
Partner with Product, Engineering, Support, and Sales to turn reactive support into proactive rescue operations and drive systemic improvements.
Cloudbeds builds a unified hospitality platform that powers hotels across 150 countries, processing billions in bookings annually. With 650+ team members across 40+ countries, the company is remote-first and fosters a culture of innovation, diversity, and inclusion.
Lead and manage the customer support function, overseeing email, chat, and voice channels while remaining hands-on with customer interactions.
Monitor team performance, KPIs, SLAs, and CSAT, and drive improvements to workflows, processes, and knowledge resources.
Act as the primary escalation point for complex issues and collaborate with Product and Engineering to turn feedback into actionable improvements.
This role is with a partner company of Jobgether, a B2B SaaS platform serving businesses and professional teams worldwide. They are a growing company with a diverse, collaborative team and a culture of transparency and autonomy.